Job Summary:

The LTL Operations Manager is responsible for coordinating and managing Less-Than-Truckload (LTL) shipments to ensure efficient transportation, timely delivery, and cost-effective solutions. This role involves liaising with carriers, customers, and internal teams to optimize logistics operations and maintain high service levels. 

Duties/Responsibilities:

• Shipment Coordination: Plan, schedule, and over LTL freight movements, ensuring efficient routing and on-time deliveries
• Identify and prioritize problems; make suggestions to correct any operational issues
• Develop and execute timely resolutions to transit delays; notify clients of any issues with shipments
• Educate and assist customers in industry and/or regulatory changes.
• Determine the most cost-effective recovery plan for missed pick-ups and deliveries.
• Identify accessorial charge patterns and further analyze cost mitigation opportunities
• Assist Sales and Accounting departments on invoicing discrepancies. 

Qualifications & Preferred Skills

• Previous brokerage-related or transportation-related experience preferred.
• Bachelor’s Degree from an accredited college or university, with focus on supply chain management preferred.
• 3+ years of experience in LTL
• Ability to interpret LTL tariffs and mitigate unnecessary costs
• Develop and execute LTL strategy to optimize service levels, improve cost efficiency, and support the company’s broader logistics and transportation objectives
• Establish and maintain strong partnerships with key LTL carriers. Negotiate contracts, resolve disputes, and manage service agreements to maximize value and ensure service quality
• Quick learner, multi-tasker, organized, detail-oriented problem-solver.
• Strong customer service and communication skills
• Thrives in a fast-paced environment.
• Proven experience managing/prioritizing your own work assignments, and meeting deadlines.
• Requires confidence and independent decision-making skills to problem-solve, juggle competing priorities, and provide accurate and responsive customer service.
• Ability to quickly to assess client situations and escalate to management when needed.
• Required computer skills: proficiency with TMS, Windows operating system, MS Excel, MS Word, email, and internet browsers. 

What We Offer

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Paid time off
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account
• Health savings account, with an annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies
• Additional benefits include pet insurance, accident care, access to legal advice and more

Wicker Park Logistics is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.

Job Type: Full-time (W-2 Role)

Experience:

• LTL Brokerage Operations: 3 years (Required)

Education:

• Bachelor's degree in a related field, which may include Business Administration, Supply Chain Management, Transportation & Logistics (Preferred)

Work authorization:

• United States (Required)

Work Location:

• Chicago (downtown), IL